Service delivery policy
How BacklinkReach reaches you, what it delivers each day, and what it does not promise.
The page in three cards
Online, at once
Software in your browser. Nothing is shipped. A plan starts when Stripe confirms the payment.
Work every day
Score and fixes, prospects, drafts, labelled replies, link checks and a morning digest.
Written support
Support by written message. No phone or calls. Cancel from Billing at any time.
What we deliver
BacklinkReach is software delivered online. It is operated by Media Experts LLC, a limited liability company organised in New Mexico, United States ("we", "us"). There are no physical goods, nothing is shipped, and there is nothing to install: you use the agent in your browser, and its work reaches you in the app and by email.
When it starts
- The free check runs at once, on any domain, without an account. The result appears on the page and has its own link you can share.
- A paid plan is active as soon as Stripe confirms the payment. You open your account with a code we send to your email address; there is no password to set and nothing to wait for.
- The first work starts when the agent has read your site. The first score and its fixes come first, and prospects and drafts follow as the agent finds them.
What you get each day
While your plan is active, the agent works on your site every day and delivers:
- Your site score and the fixes, refreshed as the crawler reads your pages again, with each fix written out for you to apply.
- Prospects: pages that would be a fair place to mention your site, with the person who looks after each one.
- Drafts for approval: a pitch written for each page, waiting for your yes, your edit or your no.
- Labelled replies: answers to your messages sorted by what they mean, with a reply drafted for you to approve.
- Link checks: links you have won are checked again, so you know if one changes or disappears.
- A morning digest by email: what the agent did, and what is waiting for you.
What depends on you
Some of the work needs a step from you, and the agent waits for it:
- Connecting a mailbox. Outreach is sent from your own address, so nothing can go out until you connect one through your mail provider's consent screen.
- Approving drafts. No message leaves until you approve it. Drafts you have not looked at stay as drafts.
- Applying fixes. The agent writes each fix; changing your site is done by you or the person who runs it.
What we do not promise
Links are given by editors, and rankings are set by search engines. Neither is ours to deliver, so we do not promise a number of links, a date by which a link will appear, or any ranking or amount of traffic. What we deliver is the work described above, done every day; what third parties do with it is their decision. Our terms of service say the same.
Availability and maintenance
The service is meant to be available at all times. From time to time we update it or carry out maintenance; we keep that short and, where we can, do it when few people are using it. If something stops working, we fix it as quickly as we can and tell affected customers what happened. Work that was waiting continues once the service is back.
Support
Support is by written message. If you are a customer, use the form inside your account, or write to the address on your receipt; a person reads it and answers. We do not offer support by phone or by call, so that every answer is in writing and can be checked later.
Cancelling
You can cancel at any time from Billing in your account, with no fee. The plan stays active to the end of the period you have paid for, and then it does not renew. Payments are not refunded; the details, and the narrow exceptions, are in our refund policy.
Contact
Questions about how the service is delivered go to Media Experts LLC. If you are a customer, use the form inside your account, or write to the address on your receipt. Anyone else can write to us through the contact page.